FAQ

For car owners

Booking and renting

  • Can I choose who rents my car?

    That’s the way it is! If the person who has made a booking does not look trustworthy enough to leave your car with him or her, you can always say “no”. When you join Autolevi or add your car, you do not have an obligation to rent your car.
  • How can I ensure that the mileage would not increase too much during the car rental period?

    If you want to limit the traveled distance during car rental, we recommend mentioning this as an additional limit in your car description. Then the renter can take into account how much he or she can drive. In order to keep the records, be sure to fix the mileage reading with the renter at the beginning and at the end of the car rental period.
  • How can I cancel the booking?

    The car owner has the right to cancel the booking at any time. Everything can be done in Autolevi Transactions panel. If you want to cancel booking when you meet renter you should explain the reason to him and after that inform Autolevi to info@autolevi.com
  • How to extend the ongoing booking?

    In case of ongoing rental period, the renter has to make a new booking and you have the opportunity to choose whether you accept the new booking or not. In case the new booking is accepted, the renter has to settle the rental invoice and then the rental will be automatically extended for a new period. When extending the rental period without returning the car to the owner, there is no need to prepare a new instrument of delivery and receipt.

Car Registration

  • What kind of cars does Autolevi accept?

    We accept all vehicles that have been registered in Estonia, Latvia and Finland, that have passed the inspection and possess car insurance policy. Autolevi monitors the compliance of each car added to the system at the time the booking is made and if the vehicle does not correspond to the terms and conditions, we will notify the car owner. Some examples of what kind of vehicles we expect to be added to the system: passenger cars, motorbikes, ATVs, vans, minibuses, agricultural machines, construction vehicles, limousines, etc.
  • How can I temporarily or permanently remove the car from the system?

    If you want to permanently remove your car from Autolevi, you can do it in your user account. If you need to use your car for a longer period of time or you drive away from country for a couple of months, for example. All you need to do is to push "Hide" in car profile. If you want to permanently delete it - it is also available in profile.
  • Does Autolevi accept lease cars in the system?

    Yes, we do. Also, we try to help to figure out how to rent your car according to your leasing agreement. Autolevi does not create any obstacles for renting a lease car. If the lessor does not allow to rent a lease car, you might consider replacing the lessor. You can also negotiate on the contract amendments with lessor in order to ensure that the lessor would allow to rent the car.
  • Does car rental affect warranty in any way?

    Car rental does not affect warranty in any way. The terms and conditions of the warranty do not change and cannot change if you rent your car. If you still think that it could affect the warranty, please contact us and let’s review the terms and conditions of the warranty of your car together.
  • How can I add my car to Autolevi?

    Adding a car is fairly simple if you are already a registered user. If you are not a user of Autolevi yet, please join us in the first place (register here). After registration, you will receive an e-mail asking you to active your account. If you already have an account, you just have to select “Add a car” on your user account. Please fill in required fields and click on “Add a car” at the end of the form. After this, Autolevi will review the car you added and if everything is correct, it will be published in the Autolevi portal. Then, the users of Autolevi can rent your car. Later, if necessary, you can change your car data by clicking on “Change” located under the car profile.

Complaints

  • What happens when the renter leaves the car dirty outside or creates any other mess in there?

    Then you have the following options. Upon receipt of the car, fix the condition in the instrument. Then try to find a solution for the problem together with the renter on the spot. If the renter agrees to solve the problem in a reasonable manner, then everything is okay. However, if you do not reach a reasonable agreement and you consider the renter’s behaviour inappropriate, the most powerful tool is leaving negative feedback. Autolevi will also ask the renter to provide feedback on the issue. By giving feedback, it is possible to fix the behaviour and attitude of an inappropriate renter and it is known to Autolevi. Also, other car owners will be notified about the inappropriate behaviour of the renter. Together we can build a reliable car rental environment. If the renter causes any damage concerning your property, for example, you have to take your car to dry cleaning, please let us know as soon as possible by sending an e-mail to info@autolevi.com
  • What happens when I receive a fine, which is under the responsibility of some renter?

    It is not possible to determine the fine on the car, but only on the renter who used the car. According to the contract, the renter must notify Autolevi about the fine and reasons for getting a fine. However, Autolevi cannot check it in any way, therefore, please notify us about the received fine or complaint as soon as possible by sending an e-mail to info@autolevi.com and we will review the case. If necessary, we will assist you in communicating with authorities or the person who has placed a complaint. We also ask you to inform the authority who sent the fine or complaint about the person who rented the car. If you need any assistance, please contact us without hesitation. The renter must pay a contractual penalty for hiding the fine to Autolevi in accordance with the contract. We pay 50% of this to you for compensation and 50% remains to Autolevi in order to cover the costs related to the procedures.
  • Delayed notification of returning the car

    The car owner and the renter may always extend the car rental period. In this case, Autolevi must be always notified, otherwise the guarantees offered by Autolevi do not apply to the extended rental period. However, if the renter returns your car later than agreed, please send an e-mail to info@autolevi.com with the following information:
    • Name of the renter
    • Rental contract data
    • Actual and agreed return time
    Autolevi collects the contractual fees from the renter.

How does it work?

  • What kind of problem does Autolevi solve?

    Autolevi connects people, who need a car and people, who own a car. If you need a car, you can search one from our portal, fitting your exact needs and the purpose of the journey. If you have a car, you can successfully offer it to those, who can use the car in times you do not need it yourself.
  • What kind of commitments do I have as a car owner?

    The goal of Autolevi is to create an open and friendly community, who would contribute to a slightly smarter and more effective transport, as well as making the world a greener and eco-friendlier place. In order to achieve this goal, it is very important that you would treat renters with friendliness and respect. To this end, you should:
    • Respond to bookings as quickly as possible.
    • Respond to the e-mails and calls of the renter as operative manner as possible.
    • Be present by the agreed time to deliver and return the keys and the car.
    • Keep your car clean and well-maintained.
    • Ensure that the motor third party liability insurance contract has been concluded with regard to the car.
    • Carefully verify the data presented by the car owner.
    • Give feedback after the rental period.
    • Be kind, friendly and helpful.
  • Can I choose who rents my car?

    That’s the way it is! If the person who has made a booking does not look trustworthy enough to leave your car with him or her, you can always say “no”. When you join Autolevi or add your car, you do not have an obligation to rent your car.
  • Can I entrust my car to a stranger?

    Autolevi is working in order to ensure that the car rental process would be as safe as possible for the car owner. To ensure the safety of car rental:
    • Autolevi checks the background of every newly joined user and no unreliable persons are allowed to join the system.
    • When booking a car, the purpose of use is asked in order to increase transparency.
    • The car owner has a responsibility to ascertain the identity of the renter and in case of doubt, he or she will be entitled to withdraw from the transaction also at the time of handing over the car.
    • The car owner has also an opportunity to carry out an additional background research on the renter and make sure on the spot that the person is credible.
    • The concluded rental contract protects both parties against unlawful actions.
    • The car owner is not allowed to give original documents of the vehicle to the renter. Only copies are allowed to be given to the renter.
    • If the person turns out to be unreliable on the basis of collected information, you can refuse to rent your car. Nobody is forcing you to rent your car to a person you do not trust!
  • How to extend the ongoing booking?

    In case of ongoing rental period, the renter has to make a new booking and you have the opportunity to choose whether you accept the new booking or not. In case the new booking is accepted, the renter has to settle the rental invoice and then the rental will be automatically extended for a new period. When extending the rental without returning the car to the owner, there is no need to prepare a new paper of delivery and receipt.
  • How does Autolevi work?

    On one hand, Autolevi has been created in order to make the unused resource of the car owners work for their benefit. On the other hand, there are a lot of people, who do not have a car at all or their car is not suitable for the particular journey. So, you can use Autolevi, which brings people together and helps them to use their resources in a rational way. The scheme describing the functioning of Autolevi is available in front page.

Insurance

  • Does Autolevi provide the rental car with a comprehensive insurance?

    We are currently working to ensure that in the future, all cars that are rented via our system would have Autolevi comprehensive insurance for the whole rental period. Unfortunately, we do not offer this yet, but be sure to follow our activities. We hope to present this solution soon and make the service even safer.
  • What happens if the renter is involved in a traffic accident?

    If the renter is involved in some kind of a traffic accident with damages, then it should be determined whether it is possible to cover the losses from a regular car insurance. If not, it should be examined whether the car has a comprehensive insurance to cover the losses. If there is no comprehensive insurance or the insurers are not willing to compensate for damages, then according to the contract, these need to be remedied by the person who rented your car. Currently, active work is under way to find an insurance partner, who would cover all car rental risks.
  • If the renter is involved in a traffic accident with my car, does it mean that my insurance conditions change?

    The terms and conditions of a valid motor third party liability insurance do not change. The amendment of terms and conditions of further insurance contracts particularly depends on the fact if the renter is responsible for causing the traffic accident. If the renter is not responsible for the accident, then the insurance terms and conditions should not change. If the renter causes a traffic accident, the damage is compensated for the victim by the insurer of the vehicle that caused the traffic accident. The insurer may consider the fact that the accident took place in further insurance transactions.
  • How much would be covered by Autolevi comprehensive insurance in the future?

    We understand that renting your car may be a big decision for you. Therefore, we are working to automatically offer you the insurance solution with the widest possible protection for each car rental period in the future. If your car has currently valid comprehensive insurance, it should equally protect you from risks agreed in the insurance contract during the car rental period.
  • Is it compulsory for the car to have a regular motor third party liability insurance?

    Yes, your car must have a valid regular motor third party liability insurance.

Joining Autolevi

  • How to join Autolevi?

    Click on “Register” on our main page and complete all necessary information fields. Then an account is created for you. After registration, you will receive an e-mail with a request to active your account. Registration and membership are free for all! After you have created an account, go to your profile and add the rest of information!
  • Why should I rent my car?

    You can rent your car for various reasons. The main reason may be helping other people in a situation where they do not have a car and your car is unused. Additionally, the person-to-person car rental has a number of other advantages:
    • You can earn extra money with car rental each month.
    • You can share your car maintenance costs when renting your car (maintenance, insurance, washing, etc.).
    • Car rental enables you to earn money from your car.
    • Rent your car out while it is unused. For example, if you have more than one car in the family and one of the cars is not used so often.
    • By renting your car you lead a green lifestyle, since thanks to you, the existing resource is used in the most beneficial, practical and effective way.
  • Why could you rent your car through Autolevi?

    It is reasonable to rent your car through Autolevi, since Autolevi manages the whole rental process for you. You do not have to worry about a thing! Your only tasks include delivering and receiving the car. By renting your car through Autolevi:
    • You have full control over the car rental process – you decide when and who you rent your car to.
    • You reach the best renters – Autolevi checks the background of each renter and verifies their trustworthiness. Autolevi collects rental history and analyses received feedback. This should ensure that we have the best options to rent a car.
    • You have an overview of all rental applications – you have a full overview of the history of rental applications and actual rentals.
    • When you have a rental contract with balanced rights and obligations, you can be sure that even if something should not go as planned, your property is protected through proper rental contract.
    • You receive money for car rental each month – we ensure you monthly extra income if you have rented your car during the previous month. Autolevi arranges the settlement and ensures that you receive a certain amount of money.
  • Does the system also accept cars registered outside of Estonia?

    Yes, you can register cars from Estonia, Latvia and Finland. At the moment only from these countries, but we are working to expand even more.
  • Does registration and membership cost anything?

    Registration and membership of Autolevi are free. This does not involve any running or periodical obligations for you. Even if you are not sure whether to rent your car or you want to rent a car from someone, we recommend joining us. Only car rental should be paid for.

My Car

  • What happens when the renter does not refuel the car according to the agreement?

    The renter is obliged to return the car with the agreed amount of fuel. If there is less fuel, be sure to fix it in the instrument of delivery and receipt of the car. Also, please let Autolevi know by sending an e-mail to info@autolevi.com
  • Does the system also accept cars registered outside of Estonia?

    Yes, you can register cars from Estonia, Latvia and Finland. At the moment only from these countries, but we are working to expand even more.
  • What should I do with my things that are scattered all over my car?

    If possible, do not leave your personal belongings and unnecessary things in the car while you rent it out. Please remove unnecessary things from the car during the rental period and keep them at home.
  • What happens when the renter leaves the car dirty outside or creates any other mess in there?

    Then you have the following options.
    1. Upon receipt of the car, fix the condition in the paper. Then try to find a solution for the problem together with the renter on the spot. If the renter agrees to solve the problem in a reasonable manner, then everything is okay.
    2. However, if you do not reach a reasonable agreement and you consider the renter’s behavior inappropriate, the most powerful tool is leaving negative feedback. Autolevi will also ask the renter to provide feedback on the issue. By giving feedback, it is possible to fix the behavior and attitude of an inappropriate renter and it is known to Autolevi.
    3. Also, other car owners will be notified about the inappropriate behaviour of the renter. Together we can build a reliable car rental environment. If the renter causes any damage concerning your property, for example, you have to take your car to dry cleaning, please let us know as soon as possible by sending an e-mail to info@autolevi.com
  • Can I choose who rents my car?

    That’s the way it is! If the person who has made a booking does not look trustworthy enough to leave your car with him or her, you can always say “no”. When you join Autolevi or add your car, you do not have an obligation to rent your car.
  • What should be taken into consideration when delivering and receiving the car?

    We strongly suggest that you agree the details of the delivery-receipt paper with sufficient time (e.g. one day in advance). This helps to avoid last minute haste or misunderstandings. Before the renter arrives:
    • Be sure that you have made copies of the car documents to give them to the renter.
    • Remove all personal belongings from the car. Leave only necessary things in the car.
    • Clean the car, so it would be a pleasure to stay in it. It is recommended to leave the tank to a uniquely fixed level (e.g. full, 1/2 or 1/4).
    • Review the car condition and complete the delivery paper to ensure that the delivery is carried out in a quicker pace.
    When the renter comes to receive the car:
    • Check the renter’s driver’s licence and be sure that the car is returned by the same person who booked it and whom you previously approved. If you are not sure of it, please contact us immediately!
    • Walk around the car with the renter and introduce him or her with the peculiarities of the car use. If the car has any problems, please tell them to the renter in a sincere manner.
    • Fix the odometer and fuel reading and the car condition. The more precise the instrument, the better.
    When the renter comes to return the car:
    • Again, walk around the car and make sure that the car is in previous condition. Also, check the car interior together.
    • Verify together that the tank has been filled to the agreed level. Also, verify that the mileage has remained within the agreed limits.
    If you have any complaints against the renter – for example, the fuel has not been replaced, mileage is bigger than agreed –, then prior to contacting us, discuss the situation with the renter and try to find a common solution. If you have reached an agreement, please write to info@autolevi.com and let us know. If you do not reach an agreement, please send the description of the situation to info@autolevi.com.

Pricing and Revenue

  • When is the hourly rate and when is the price for the whole day calculated?

    Daily price is automatically applied in case the total amount paid for rental hours per one rental exceeds the daily price determined for the car. For example: If the car owner has set 5 euros as hourly rate of the car and 30 euros as the daily price, then car rental for more than 6 hours per single time would cost you the daily price. The same principle applies to weekly and monthly prices.
  • How can I increase my revenue when renting my car?

    We would like to give some recommendations on how to make your car rental offer as attractive as possible:
    • Upload high-quality pictures that enable to get a good overview of the car. The renters are interested to see the car from inside out before making a decision.
    • Write a detailed and engaging description of your car.
    • Add a competitive price to your car, considering its location, brand and condition. This blog post and calculator will help you in determining the price.
    • Advertise your car to friends, neighbours, colleagues or, for example, on Facebook, your website or blog.
    • Respond to the bookings as soon as possible and accept as many bookings as possible.
    Read more on these topics in our Blogs.
  • How do I earn money?

    You will earn 75% of each car rental. For example, if you rent your car at € 30 a day, then your earn € 22.5 daily. At the end of each month, we add up all amounts you have earned from car rental and transfer  obtained result to your bank account latest by the end of the third week of every month.
  • Who does determine the rental prices for my car?

    You will be responsible for determining the hourly, daily, weekly, and monthly rates for your car. We do not set any limits for you in this regard. However, we would like to make some recommendations in blog post on what to observe while pricing your car.
  • How can I earn even more from car rental?

    Availability – the more available your car is, the more money you can earn from renting your car. Marketing – the more people know about your car rental option, the bigger the circle of potential clients. Competitive conditions – the more competitive the car rental conditions, the higher the interest in renting your car. Read more about the rental pricing in the blog post of Autolevi.
  • Do I have to pay any taxes from the money earned from car rental?

    If you rent your car out as a private person, then the amounts transferred by Autolevi act as an income for renting out your car. It is precisely the same income that you would earn from renting your apartment or house. Autolevi cannot declare the earned income for use and does not communicate with the Tax Board in order to organise it for you.
  • When do I receive the car rental revenue?

    Autolevi conducts monthly payments to the car owners once a month during the third week of the month, at the latest. The payment will include all income earned from transactions that are completed by that time. This is to ensure that all payments would take place for all bookings accurately completed and there would be no fuss with transferring the money due to bookings that have been changed or cancelled.

Reliability and safety

  • How does Autolevi check the background of the renter?

    At the moment, we check the background of the renters by using different information channels and databases. If necessary, we will send an inquiry to the renter with regard to the information found and ask for explanations. We also contact third parties for additional information, if required. Additionally, we check the validity of the driver’s licence of the renter by using the databases of the Estonian, Latvian and Finish Road Administration. Autolevi also collects feedback on each car rental.

For renters

Complaints

  • The owner claims that I have broken something in the car. What should I do?

    During the time you rent the car, you are responsible for all that happens to the car. The best way to ensure that there would be no undue claim for the damages later on is to prepare accurate paper of delivery and receipt. If the car will be still damaged (etc.) during the rental period, you have to agree on the reimbursement of damage with the car owner. If you do not reach an agreement, please write to info@autolevi.com
  • Who is responsible for the damages left unnoticed during the return of the car?

    The car was damaged before the rental period, but the owner did not notice it. Does that mean that I am responsible for this damage? Probably yes, if the owner does not admit it. Therefore, we suggest that you take a quick walk around the car with the car owner and fix all existing damages. If possible, take a picture of them in order to avoid later disputes. Also, walk around the car after the car has been returned and make sure there are no damages. If you still happen to have such disputes, try to reach an agreement with the car owner. If you fail to reach an agreement, please write to info@autolevi.ee.

How does Autolevi work?

  • What kind of problem does Autolevi solve?

    Autolevi connects people, who need a car and people, who own a car. If you need a car, you can search one from our portal, fitting your exact needs and the purpose of the journey. If you have a car, you can successfully offer it to those, who can use the car in times you do not need it yourself.
  • How does Autolevi work?

    On one hand, Autolevi has been created in order to make the unused resource of the car owners work for their benefit. On the other hand, there are a lot of people, who do not have a car at all or their car is not suitable for the particular journey. So, you can use Autolevi, which brings people together and helps them to use their resources in a rational way. The scheme describing the functioning of Autolevi is available in front page.
  • Who is responsible for the fuel?

    It is up to the car owner to determine, whether he or she wants to rent the car with a full, half-full or empty fuel tank. The car owners have indicated this in the car profile page. The car must be returned with the same amount of fuel as there was at the beginning of the rental period. The renter is responsible for buying the necessary fuel during the rental period. We suggest that you keep all the fuel bills after you have refueled the car in order to prove that you have refueled the right kind of fuel, if necessary.
  • How many kilometres am I allowed to drive during one rental period?

    Mileage is not restricted during one rental period, unless the car owner has noted otherwise in the car description. If the car has a mileage limit, then in case the limit is exceeded, the renter has to pay according to the price list.
  • When do I have to pay for my booking?

    You can immediately pay for your booking if the car owner has approved your booking. After your booking has been approved, we will send you an invoice in the volume of the requested service and it must be paid by the deadline indicated on the invoice. If the invoice is not fully paid, the car owner is not required to rent the car.
  • How do I reach the car?

    If the car owner has approved your booking and you have paid the invoice, Autolevi will send you the contacts of the car owner or you can find them in Transactions panel. After that, you need to get in touch and find an opportunity to deliver the car and the keys. Generally, the car owner has already marked the relevant field in the contract, where he or she wants to hand over the car, however, you can always find a more convenient option for doing this.
  • What does a booking mean?

    A booking means that:
    • You have submitted a rental request to the car owner.
    • The car owner has approved your request.
    • You have paid for the booking.
  • How can I make a booking?

    It is easy!
    1. Go to our website at http://autolevi.com.
    2. Select “Register” from the upper right corner, complete required fields and activate your user account via link sent to your e-mail.
    3. Find a suitable car.
    4. Click on the car you like in order to see detailed information.
    5. Find out about the car and be sure that this is the car you want to rent.
    6. Complete the booking form and click “Send booking” and wait for the reply of the car owner.
  • How quickly can I get a reply on the booking?

    The speed of replying depends on the car owner. After it has checked the background of the renter, the Autolevi system will immediately send the booking to the car owner. Generally, you will receive the reply within a couple of hours, but depending on the time (e.g. late in the evening) and weekday, the response may take more time. Therefore, it would be reasonable to consider up to one day. Also, you can see average response time of the renter in their profile.
  • How do I extend my ongoing booking?

    In order to extend the ongoing booking, you need to make a new booking in which the beginning of the new booking is the ending of the ongoing booking. If the car owner accepts the new booking, you need to pay the rental invoice and the booking will be automatically extended for the new period. When extending the rental period without returning the car to the owner, there is no need to prepare a new paper of delivery and receipt. Example: You rented the car from 1 October (at 09:00) to 12 October (at 21:00) and you want to use your car also after 12 October (at 21:00). To this end, a new booking must be immediately made during the ongoing rental period, beginning on 12 October at 21:00.

Insurance

  • Does Autolevi provide the rental car with a comprehensive insurance?

    We are currently working to ensure that in the future, all cars that are rented via our system would have Autolevi comprehensive insurance for the whole rental period. Unfortunately, we do not offer this yet, but be sure to follow our activities. We hope to present this solution soon and make the service even safer.

Joining Autolevi

  • How to join Autolevi?

    Click on “Register” on our main page and complete all necessary information fields. Then an account is created for you. After registration, you will receive an e-mail with a request to active your account. Registration and membership are free for all! After you have created an account, go to your profile and add the rest of information!
  • How can I join the Autolevi system?

    You should click on “Register” on the upper right side of the main page and complete all necessary information fields. After this, an account will be created for you. After registration, you will receive an e-mail asking you to active your account. Then, it is possible to rent a suitable car on its page in a quick and simple way. Registration and membership are free for all!
  • Why should I use Autolevi car rental?

    Indeed, there are several various car rental companies operating in Estonia. The advantages of Autolevi have been elaborated here. In brief, these are as follows:
    • No deposit
    • Rental process is faster and more convenient
    • A wide choice of cars just nearby
    • Exciting and practical additional equipment for the same price
    • Flexibility
    • Affordable price
  • Does registration and membership cost anything?

    Registration and membership of Autolevi are free. This does not involve any running or periodical obligations for you. Even if you are not sure whether to rent your car or you want to rent a car from someone, we recommend joining us. Only car rental should be paid for.

Payment and prices

  • When is the hourly rate and when is the price for the whole day calculated?

    Daily price is automatically applied in case the total amount paid for rental hours per one rental exceeds the daily price determined for the car. For example: If the car owner has set 5 euros as hourly rate of the car and 30 euros as the daily price, then car rental for more than 6 hours per single time would cost you the daily price. The same principle applies to weekly and monthly prices.
  • Do I have to pay when making a booking or after the end of the rental period?

    If the car owner accepts your booking, we immediately send you the invoice. Paying the invoice is a prerequisite for the car rental. Therefore, payment must take place prior to the rental period.
  • What kind of payments do you accept?

    We accept credit card payments and some of the most popular bank links. If you need other method of payment please contact info@autolevi.com
  • How much does car rental cost?

    Each car owner determines the price for his or her car. There are cars of very different price categories in our system. The prices start with affordable offers: € 2/hour, € 10/day, € 50/week, and € 150/month. At the same time, there are more expensive and luxurious cars. In addition to car rental price, you have to take care of replacing the used fuel.
  • Can I also pay in cash?

    Autolevi accepts only (bank) transfers. It is not possible to pay in cash for the car rental.
  • Is it allowed to negotiate over the price?

    The car rental prices shown on the Autolevi portal are final and it is not possible to negotiate over these prices with the car owner.

Questions during rental period

  • Is it allowed to let one of my passengers drive the car?

    Only you are allowed to drive the car if you have rented it under your name, since the car owner has entrusted the car personally into your hands. If you want to have your friends drive it, you have to separately coordinate with the car owner in a reproduced form, if possible.
  • What should I do when I get fined while driving a rental car?

    You do not have to worry about this as long as you immediately notify the car owner and Autolevi about this by sending an e-mail to info@autolevi.com and taking care that the fine would be settled. In this case, no penalty will apply to you. In any case you should pay the fine yourself. If you do not inform the car owner and Autolevi about the fine as required, we will send your contact data to the authority who has imposed the fine and they forward it directly to you. Additionally, Autolevi is entitled to claim a contractual penalty from you.
  • How can I cancel the booking?

    There is always possibility to cancel booking. Autolevi will repay you money as long as this cancellation won't cause any loses to us or to Car Owner.
  • Can I get money back when I end my drive earlier than planned?

    No, unfortunately it is not possible to ask money back for the unused time, except for cases in which the car owner agrees with it.
  • Do you have any cars for smokers?

    Yes, we do. Smoking is only allowed if the car owner tolerates it (this will be fixed in the contract). In other cases, it is strictly forbidden to smoke in the car.
  • Can I also take my pet along in the car?

    Having pets in the car is allowed only in those cars, where the car owner has explicitly said so (this has been fixed in the contract) in the car description.
  • How do I extend my ongoing booking?

    In order to extend the ongoing booking, you need to make a new booking in which the beginning of the new booking is the end of the ongoing booking. If the car owner accepts the new booking, you need to pay the rental invoice and the booking will be automatically extended for the new period. When extending the rental period without returning the car to the owner, there is no need to prepare a new instrument of delivery and receipt. Example: You rented the car from 1 October (at 09:00) to 12 October (at 21:00) and you want to use your car also after 12 October (at 21:00). To this end, a new booking must be immediately made during the ongoing rental period, beginning on 12 October at 21:00.

Requirements for the renter

  • What kind of requirements do I have to comply with in order to rent a car through Autolevi?

    The car owner is always entitled to refuse from accepting the booking, but here are general criteria, which preclude the acceptance of booking:
    • Absence of valid driving licence.
    • Significant traffic offenses entered in the traffic register.
  • What are the serious violations that could jepardise the access to the services?

    Here is a list of examples, in which case we can restrict your access to the service:
    • Speeding more than 21 km/h.
    • Violation of the vehicle during the rental period.
    • In case the vehicle is not used for intended purposes.
    • Leaving the traffic accident scene.
    • Negligent driving.
    • Suspension of right to drive.
    • Escape from police.
    • Violation or failure to comply with the terms of use.
  • How old should I be to rent a car?

    You have to be at least 18 years old and possess a valid driver’s licence.
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